Our Commitment Is Quality Patient Care Providing personalized solutions to attain the highest patient care standards is the focus of Managed Health Care Services, a division of the ASSURANCE group. At the heart of every client relationship is our commitment to the needs of patients, their families, health care organizations and contract payer sources. The ASSURANCE group provides uncompromised quality in patient care while understanding cost-containment. We have earned a reputation for providing creative health care solutions that achieve a perfect balance between available resources and the quality assurance standards necessary for patient well-being. The ASSURANCE group provides trained, trustworthy health care professionals to clients who expect the best: Insurance companies Managed care organizations Hospitals Rehabilitation companies Discharge planners Attorneys Trust officers Social workers Physicians Families A Competent, Compassionate "Team" Of Professionals Whatever your requirements, the ASSURANCE group is ready to provide reliable, responsible health care professionals: Registered nurses Licensed practical nurses Certified home health aides Certified nurse aides Case managers X-ray technicians Lab technicians Phlebotomists When an employee from the ASSURANCE group is assigned, you can be confident that person is eminently qualified to provide care. All levels of health care professionals are thoroughly screened and tested utilizing recognized knowledge and skill evaluation methods. In addition to thorough reference checks, our registered nurses and licensed practical nurses undergo a written testing process. All of our Home Health Aides are state-certified and are required to sit for a written exam as well as a competency assessment. Exceptional patient care is augmented by frequent on-site visits by a registered nurse at no extra charge. In home care situations, a supervisor visits a minimum of every two weeks-a frequency that far surpasses Medicare guidelines. When appropriate, supervisory visits occur on a daily basis. The supervisor monitors patient hygiene, documentation of patient care and a myriad of other details, such as nutrition, safety, medications and general physical assessment. To provide the continuity of care so important to each patient and the experienced personnel who provide that care, the ASSURANCE group builds long-lasting relationships with our employees. We attract the best candidates and retain them with highly competitive compensation, vacations and bonuses. Numerous employees have worked with us for ten years or more. And once a professional is assigned, every effort is made to maintain continuity of patient care by avoiding disruptive personnel changes. Our commitment to attract and retain the best employees has fostered relationships of mutual respect with our clients. Managed care organizations consistently assign to the ASSURANCE group their most complex cases because they know we develop creative health care solutions and implement them with professionalism and integrity. Service And Beyond When you call the ASSURANCE group, you will be treated with the sensitivity and personal attention you deserve. Seven days a week, 24-hour phone coverage provides you with help immediately. Our highly trained staff is accessible and responsive. They are professionals who are authorized to make decisions quickly and handle emergencies smoothly. Each client relationship starts with a complete physical and environmental assessment by a registered nurse at no charge. The ASSURANCE group then develops and recommends a personalized health care plan that meets the needs of the patient. As care is provided, the ASSURANCE group continually assesses patient needs as they evolve and makes appropriate adjustments. As part of our commitment to build long-term, caring relationships with our clients, we provide special services, often at no charge: Financial counseling: We provide insurance verification and financial counseling for families to enable  maximum use of available resources. Through the development of individualized patient care planning in close  collaboration with other health care disciplines, we ensure that our clients receive a total health care package. Alternate solutions: We work closely with managed care providers to seek alternate solutions utilizing nursing  personnel to meet health care needs cost-effectively. We continuously assess patient progress and personnel  performance to monitor skill levels required to make timely adjustments. Flexibility: Recognizing the individual needs of each client, we are flexible and make every effort to meet  client financial constraints while maintaining uncompromised quality patient care. Our Commitment To You The ASSURANCE group is a caring, reputable organization that maintains integrity in a rapidly evolving industry. We are committed to quality patient care and cost-containment. The ASSURANCE group demonstrates responsibility to patients, their families and the health care providers we serve.